This error usually occurs due to the tech specification of the device being used,
Recommended minimum tech specification for the smooth execution of Veri5Digital SDK to run on mobile devices is given below :
Mobile Operating System : Android 6 and above.
Camera Specification : 2 MP Minimum. 5 MP Front Camera ( > 30 fps ) with autofocus for optimal face capture.
Processor : Quad Core 2 GHz Clock Speed and above. Recommended 64 bit Octa Core for faster processing times.
RAM : Minimum RAM of 2 GB and 16 GB ROM (Recommended 4 GB RAM and 64 GB
ROM).
Storage: 1 GB free storage space in the Phone for the SDK, Image Templates and Offline details to be stored (as per client requirements).
SDK Size: Approximately 20MB. Offline SDK does document detection, document capture, offline OCR, selfie with liveness capture. Face Match happens online.
Lighting Condition: Capturing device should be placed in a reasonably lit environment for clear face and document capture. There should not be any reflection on the ID for accurate OCR extraction.
Network: Preferably 3G network and above for best results
In case the issue still persists, please drop an email to hello@veri5digital.com